Help
If you cannot find the information you are looking for please go to the contact form and send your request.
Links to information on this page:
> Telephone support
> Buying online from design-star*
> Submit a question
> Fees, deposit, invoicing and additional
work
> Other ways to pay
> Submitting your
website content
> Website not showing on search engine
> Why is there no buy online
facility for custom web design
> Website Legal Requirements
Telephone support & tutoring
There is a difference between tutoring and support,
support is free and tutoring is paid for. Please note that I cannot
advise on subjects that are outside of my control such as your internet
connection or hardware. You will need to contact your internet service
provider or hardware manufacturer directly.
If you need help or tutoring over the telephone this service is
40p per minute. Tutoring via the telephone can help you for example
if you have little or no experience with the internet, e-mail and
other related services.
Submit a question
visit the contact form to if you cannot find the answer you are looking for.
Fees, deposit, invoicing and additional work
The fees stated on this website are based on my hourly fee of £25 (except for animation which is £45 per hour), if you require more time then additional hours will be charged by the minute at the rate of £25 per hour (except for animation which is £45 per hour). I will notify you in writing via e-mail if your requests mean more time and await your approval in writing via e-mail for additional work. With most custom projects not bought online I require 50% deposit for the majority of work and full payment upfront for services such as hosting.
Buying Online from design-star*
You can pay via paypal with or without a paypal account by clicking the 'Add to Basket' button for your chosen service. You do not have to have a paypal account to pay. Using paypal is free and secure, paypal is a registered financial institute within the UK that uses encrypted secure pages for a trouble free transaction. Once you have made the payment on paypal you will be returned to this website once your payment is complete. Please get in touch via the contact form if you experience any problems i.e. closed the browser accidentally, internet connection stopped during transaction etc. I can check my paypal account and verify whether the transaction was completed correctly. As soon as your payment is made I will be in touch within 48 working hours to discuss your needs and start the design process. If the service you want to buy does not have a 'Add to Basket' button please submit your project requirements via the free quote form, once you agree the price of your project you can make a secure payment via paypal via a custom payment page. You also have the option to set up a BACS or CHAPS transfer. All prices include VAT and postage (if applicable).
Other ways to pay
Apart from buying from the website and sending payments via PayPal you can pay via BACS or CHAPS bank transer - details available upon request.
Submitting your website content
You can send your text, images and files via e-mail providing the total size is below 20 megabytes. For hard copy and files over 20 megabytes you can send these on disk through the post.
IMAGE CONTENT
Here are some options for submitting your existing
images:
- Via e-mail as a attachment (maximum total size 10 megabytes)
- On disk through the post
- Hard copy for scanning through the post
- File Transfer Protocol (FTP)
When sending your image you will need to e-mail me brief information
to identify each image, for example:
image0001.jpg - picture of product FN451
At the start of your project I can discuss and provide
you with more detailed information on sending information to suit
your requirements.
TEXT CONTENT
When sending text documents you should ideally send them in a notepad
file, PDF, wordpad, textpad or in the body of an e-mail.
Here are some options for submitting your existing text documents:
- Via e-mail as a attachment (maximum total size
10 megabytes)
- On disk through the post
- Hard copy for scanning through the post
- File Transfer Protocol (FTP)
You also need to identify what each file or document is for by including
a list, for example:
Document name: products-cards-all.ppt
Use: This is a list of products for sale. Information for
each product includes
Title / Description / Price / Postage / Colours Available / Image
File
Document name: terms.txt
Use: Text for my terms and conditions of business page
At the start of your project I can discuss and provide you with more detailed information on sending information to suit your requirements.
Website not showing on search results?
Search engines state that they can occasionally drop your website off the search results and this might happens for a few reasons, the most popular search engine states that it is normally to do with either search engine updates or if your website has been updated recently. If your website has just been submitted to the search engines or has previously shown on the search engine results it will appear within a fortnight - this is dependant upon each search engine.
Why is there no buy online facility for custom web design
Because a custom web design project varies so much between customers I create a custom payment page for each project or invoice directly from PayPal if you already have a account and e-mail a PDF invoice to you for your administration.
Website Legal Requirements
It is your responsibility to provide content or details to comply with any codes of practice, regulations, codes or acts for your website, services and products.
